LifeDirt FAQ - Your Subscription Guide
Welcome to LifeDirt! We’re thrilled to have you as part of our community. Here’s everything you need to know about your produce box subscription.
1. When Will My Box Be Available?
Your produce box will be available on the following dates:
- September 10 and 24 2026
- October 8 and 22 2026
- November 5 and 19 2026
- December 3 and 17 2026
- January 14 and 28 2027
- February 11 and 25 2027
- March 11 and 25 2027
- April 8 and 22 2027
- May 6 and 20 2027
- June 3 and 17 2027
That's 20 rounds. There is no box on December 31: we break over the holidays and start again on January 14.
You can pick up your box at Stirling's Farm Gate Market, 666 Rothesay Ave, Saint John during the hours of 12-2pm or 4-6pm.
Delivery times vary depending on location. Each customer will receive an email from us with more details the Wednesday of produce box week (the day before pickups/deliveries).
1.1 Where do you deliver?
Saint John, Rothesay, Quispamsis, Hampton, Grand Bay-Westfield, Kingston Peninsula, and Grand Manan including White Head Island.
Kingston Peninsula deliveries generally go out on the Wednesday of produce box week. Saint John area deliveries go out Thursday, late morning to early afternoon. Grand Manan arrives Thursday evening, depending on the ferry schedule.
Most boxes go to the address you give at checkout. One exception: White Head Island boxes are placed on the ferry and we'll contact you to collect them on the other side.
A delivery fee applies to boxes we deliver. It's shown at checkout, on top of the price of the box. There's no fee if you pick up.
2. How Do I Pause My Subscription?
You may skip a round of boxes by giving notice no later than the week before that round of boxes. A skipped box is still charged and is donated directly to a local family in need or to a help-yourself pantry.
You may cancel your subscription at any time by giving at least one week's notice before your next produce box. Cancelling partway through a set of five deliveries forfeits any store credit tied to that unfinished set.
Prepaid orders are a commitment: once paid, they are non-refundable. If you cancel a prepaid order partway through, the boxes you've already paid for are donated to a local family in need.
2.1 What is the store credit?
Every five boxes, you receive a store credit you can put toward anything in the LifeDirt store other than a gift card.
Small box: five boxes at $52.00 = $260.00. Your credit is $13.00.
Medium box: five boxes at $68.00 = $340.00. Your credit is $17.00.
Large box: five boxes at $85.00 = $425.00. Your credit is $21.25.
Each credit is 5% of what those five boxes cost. It goes onto your customer account automatically after the fifth box — nothing to claim, no code to enter. If you don't see it, contact us and we'll look into it.
Store credit is for subscribers. Prepaid customers get the same 5%, taken off up front instead.
Credit expires at the end of June, when the season ends. You cannot give it to someone else, and it cannot be exchanged for cash.
2.2 How Do I Cancel my Subscription?
Cancel any time from your account settings. You don't need to contact us.
Payment is charged or collected on the Monday before each Thursday box. To avoid paying for the next round, cancel no later than the Thursday one week before it. If payment has already gone through, that box is still yours; no box is packed for you after that.
If you cancel before you've received five boxes, no store credit is issued for that unfinished run.
Prepaid orders cannot be cancelled.
2.3 Do I have to subscribe to get a box?
No. Subscribing is the way to guarantee a box every round, and it saves you money through the store credit. One-off boxes are there whenever you want one without committing.
New subscriptions close once four or fewer rounds are left in the season. From May 6, 2027, only one-off boxes are available.
2.4 Can I prepay?
Yes. There are two prepay options:
5 boxes: pay for five rounds up front.
The full season: all 20 boxes, September 10, 2026 through June 17, 2027.
Both are 5% off, taken off when you buy.
Because every box you pay for has to fit inside the season, there are cutoffs:
The full 20-box season is available up to the first round, Thursday, September 10, 2026.
The 5-box prepay is available up to Thursday, April 22, 2027.
From May 6, 2027, one-off boxes only.
Add the prepaid option on the site and we'll contact you to arrange payment. If your boxes are delivered, you pay the delivery fees for all of your prepaid rounds up front, at the same time as the boxes.
Prepaid orders do not earn store credit — the 5% comes off up front instead, so you get the same savings, just sooner.
Prepaid is a commitment. Once paid, it's non-refundable and it can't be cancelled.
3. Can I Purchase Eggs with My Produce Box?
Yes! Please contact us for the contact information of our partner farmer, so that you can order directly from them.
4. How Do I Adjust My Swap Requests?
If you’d like to adjust the produce in your box, simply contact us at the beginning of your subscription period and let us know what produce items you would prefer not to include.
• We’re unable to accommodate one-off swap requests
• If you want to exchange items at pickup time, feel free to use the Swap Box at your pickup location.
5. Can I Change My Delivery or Pickup Arrangements?
If you need to make any changes to your delivery or pickup arrangements, please let us know before the next box goes out, and we will make the adjustments.
6. What Happens If There’s a Mistake with My Order?
Mistakes happen, and we’re here to make things right! If we miss an item, or if something is off with your produce:
• Notify us within 2 days of receiving your box, and we’ll either replace the item or offer a refund.
• For anything else, contact us directly, and we’ll work with you to resolve the issue.
7. How Long Does the Subscription Run?
Your subscription runs through the season. We pack you a box every second week, and your payment method is charged or collected on the Monday before each Thursday box. It continues on its own until you cancel — you never need to resubscribe.
Box prices are set at the start of the season and do not change during the season.
Every subscription ends with the final box of the season on June 17, 2027. Subscriptions do not carry into the next season. To get boxes next season, subscribe again when it opens.
7.1 what happens if something goes off schedule?
Every so often a box delivery or pickup may have to move because of road conditions or supply. We'll make sure to let our customers know when that happens.
If a delivery can't be completed on the day, we'll contact you to sort out getting you your box.
Why Should I Choose LifeDirt?
LifeDirt is committed to being your most convenient source for local, healthy, whole and seasonal produce. We also include some imported items for variety's sake in the colder months. By subscribing to LifeDirt, you’re:
• Supporting local farmers in the Maritimes.
• Reducing your carbon footprint by buying a majority of locally sourced food.
• Enjoying the freshest produce delivered straight to your door or our pickup location.
We're trialling a Canada-only box this fall. Your box has a majority of Maritime ecologically-grown produce as always, and anything that isn't from the Maritimes is sourced elsewhere in Canada. Nothing from outside the country.
This is a trial for this season, and we'd love your feedback on it.
How Do I Contact LifeDirt?
If you have any questions, concerns, or special requests, don’t hesitate to reach out to us at hello@lifedirt.ca or call/text at (506) 566-1975. We’re happy to hear from you!
Need Further Help?
Feel free to reach out to us anytime! We’re here to make your LifeDirt experience as enjoyable and convenient as possible.
